Common questions about BackNova's privacy-first lead decisioning
Your first month is completely free with full access to all features. No credit card required to start. After 30 days, you'll be charged based on your selected plan (Solo: $149/mo or Team: $499/mo). You can cancel anytime before the trial ends with no charges.
You'll receive email notifications at 80% and 90% of your quota. If you exceed your limit, you can upgrade to a higher plan or purchase additional decisions. Your service won't be interrupted - we'll continue processing decisions and notify you of any overages.
Yes! You can upgrade or downgrade at any time. Upgrades take effect immediately with pro-rated billing. Downgrades take effect at the start of your next billing cycle. Contact us on Telegram for custom arrangements.
Yes. We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days (after trial), contact us for a full refund. No questions asked.
BackNova typically responds in under 20ms (P99). We're globally distributed via Cloudflare's network, ensuring low latency worldwide.
Yes! BackNova is designed to integrate seamlessly. Use our REST API, JavaScript SDK, or webhook integrations. We work with any CRM, form builder, or tracking system. No migration required - add BackNova as a decision layer between capture and CRM.
Our SDK includes automatic failover. If the API is unreachable, decisions default to ACCEPT so your lead flow continues uninterrupted. We maintain 99.9% uptime SLA.
Yes. Our REST API works from any backend (Node.js, Python, PHP, etc). However, for privacy-first architecture, we recommend client-side SDK which hashes PII before transmission. For server-side, hash email/phone using SHA-256 before sending to our API.
Solo plan: 100 requests/minute. Team plan: 500 requests/minute. Network plan: Custom limits. Rate limit headers are included in all responses. Exceeding limits returns HTTP 429 with retry-after headers.
Correct. Our JavaScript SDK hashes email and phone numbers using SHA-256 in the user's browser before transmission. We never receive or store plain text PII. This is architecturally impossible to change - our API endpoints don't even accept plain text email fields. Learn more at Privacy by Design
Yes. Hashed data is not considered PII under GDPR (Recital 26). We don't collect identifiable personal data. No consent management needed. EU data processed in EU via Cloudflare's network. Full compliance by design. See Privacy Policy
No. SHA-256 is a one-way cryptographic function. It's mathematically impossible to reverse a hash back to the original email. Even we can't recover the original data. This is why we can confidently claim "Zero PII Storage" - because we literally cannot access the original information.
We store: SHA-256 hashes (email, phone, browser fingerprint), behavioral signals (time on page, scroll depth), UTM parameters, decision outcomes, and aggregated statistics. We DO NOT store: names, addresses, credit cards, plain text email/phone, or any reversible personal data.
We use essential session cookies only (authentication). No third-party trackers. No Google Analytics. No Facebook Pixel. No advertising cookies. We respect Do Not Track signals. Session data stored in localStorage (30-minute expiry).
Anti-fraud tools tell you what to block. BackNova tells you what to prioritize. We focus on positive intent signals, not just negative risk indicators. We're a decision layer, not a blocking tool. Think of us as the intelligence between lead capture and CRM routing.
No. BackNova adds intelligence, doesn't replace. Keep your CRM, trackers, and anti-fraud tools. BackNova sits between lead capture and CRM, providing real-time quality signals to make smarter routing decisions. It's the missing layer.
Accuracy improves with outcome feedback. Initial accuracy: ~70%. After 100 outcome reports: ~85%. After 1,000: ~90%+. The more you report outcomes (approved/rejected/converted), the smarter BackNova becomes for your specific sources and traffic patterns.
Yes! First month is completely free. No credit card required. Test with real traffic, report outcomes, see the accuracy improve. If it's not working for you, cancel before day 30 with zero charges.
Contact us on Telegram for support with typical response time under 4 hours. Team plans get priority support. We also have comprehensive docs at backnova.xyz/docs.